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Privacy Policy

TheUltimateGiftQuest

Last updated: December 24, 2025

This Privacy Policy explains how TheUltimateGiftQuest (“TheUltimateGiftQuest”, “we”, “us”, or “our”) collects, uses, and protects information about you when you use our website, contact us, or purchase and participate in our custom treasure-hunt experiences and related services (collectively, the “Services”).

By using our website or providing information to us, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect information in three main ways:
(1) information you provide directly to us,
(2) information collected automatically when you visit our website, and
(3) information we receive from third parties or as part of your event.

1.1 Information You Provide Directly

When you interact with us, you may provide:

  • Contact details – Name, email address, phone number, and mailing address.

  • Booking and event details – Occasion (e.g., birthday, wedding, team event), date, approximate budget, number of guests, location or venue type.

  • Personal story information – Optional details about you, your family, your team, values, memories, fun stories, preferences, and other context used to design your custom Quest.

  • Content for the Quest – Letters, photos, prompts, quotes, artwork, or other materials you ask us to incorporate into the experience or time capsules.

  • Payment information – We typically use third-party payment processors. While we may see partial details for accounting purposes (e.g., last 4 digits, payment amount, transaction ID), we do not store full card numbers on our own servers.

  • Communication content – Messages you send via contact forms, email, text, or social media; feedback and testimonials you choose to provide.

You are not required to provide personal information, but if you choose not to, we may not be able to respond to inquiries or deliver certain Services.

1.2 Information Collected Automatically

When you visit our website, we may automatically collect:

  • Usage data – Pages visited, time spent on pages, clicks, referring URLs, approximate location based on IP, and browser/device type.

  • Cookies and similar technologies – Small files stored on your device to remember preferences, help with basic site functionality, and understand how visitors use the site.

You can control cookies through your browser settings, but disabling certain cookies may impact your experience on the site.

1.3 Information From Third Parties

We may receive limited information from:

  • Payment processors – Confirmation that a payment was made, status, and non-sensitive transaction details.

  • Scheduling or communication tools – Basic contact information when you book calls or meetings through external links.

  • Referrals – If someone refers you to us, they may share your name and contact information so we can reach out.

2. How We Use Your Information

We use the information we collect to:

  1. Provide and personalize our Services

    • Design and build your custom Quest, including puzzles, storylines, props, time capsules, and event flow.

    • Tailor the experience to your occasion, preferences, and group.

  2. Communicate with you

    • Respond to inquiries and provide quotes.

    • Send booking confirmations, schedule details, and updates about your project.

    • Request feedback or testimonials after your event.

  3. Operate and improve our website and business

    • Analyze how visitors use our site to improve content, layout, and overall experience.

    • Maintain internal records, accounting, and project tracking.

  4. Marketing and promotion (lightweight)

    • With your consent, use anonymized or non-sensitive details (e.g., “milestone birthday in Buckhead”) for portfolio or marketing examples.

    • With your explicit permission, use photos, short videos, or testimonials featuring your Quest on our website or social media.

  5. Legal, safety, and compliance

    • Enforce our Terms of Service and other policies.

    • Protect the rights, property, and safety of our clients, guests, actors, staff, and business.

    • Comply with applicable legal obligations or respond to lawful requests.

3. Legal Bases for Processing (if you are in the EEA/UK)

If you are located in the European Economic Area (EEA) or the United Kingdom, we process your personal data based on one or more of the following legal bases:

  • Contract – To perform our agreement with you (e.g., to design and deliver your Quest).

  • Legitimate interests – To run, improve, and protect our business and Services in ways that are not overridden by your rights.

  • Consent – For certain uses, such as marketing or using event photos, where we ask for your clear permission.

  • Legal obligations – To comply with laws and regulations.

4. How We Share Information

We do not sell your personal information.

We may share your information with:

  1. Service providers and partners

    • Payment processors, email service providers, scheduling tools, printers, or fabrication shops that help us design, build, and deliver your Quest.

    • Actors, assistants, or crew members who need limited information to play their roles safely and effectively.

  2. Venues and third-party vendors

    • If needed for logistics, we may coordinate with venues, caterers, or other vendors to support your event. We share only what is necessary for coordination.

  3. Professional advisors

    • Accountants, legal counsel, or other advisors as needed for business operations and compliance.

  4. Legal and safety reasons

    • When required by law or in response to legal processes (e.g., court orders, subpoenas).

    • To protect the rights, safety, or property of our clients, guests, actors, staff, or business.

If we are involved in a business transaction (e.g., merger, asset sale), information may be transferred as part of that process, subject to appropriate safeguards.

5. Data Retention

We keep personal information only for as long as reasonably necessary to:

  • Provide the Services you requested;

  • Maintain legitimate business records (such as invoices, project notes, and tax documentation);

  • Resolve disputes or enforce agreements; and

  • Comply with legal obligations.

Information used inside your Quest (e.g., letters, stories) may be retained in project archives so we can service repairs, expansions, or future add-ons, unless you specifically ask us to delete certain content where legally possible.

6. Data Security

We use reasonable technical and organizational measures to help protect your information from unauthorized access, loss, misuse, or alteration.

However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we take care to choose reputable providers and to limit access to your information within our own systems.

7. Your Choices & Rights

7.1 Your Choices

  • Marketing communication – If you ever receive promotional emails from us, you can unsubscribe using the link in the email or by contacting us directly.

  • Cookies – You can manage or disable cookies through your browser settings.

7.2 Access, Update, or Delete Your Information

Depending on your location, you may have rights to:

  • Request a copy of the personal information we hold about you;

  • Ask us to correct or update inaccurate information;

  • Ask us to delete certain information, subject to legal and contractual requirements;

  • Object to or request that we limit certain processing.

To exercise these rights, contact us using the information in the Contact Us section below. We may need to verify your identity before fulfilling your request.

If you are in a region with specific data protection laws (such as the EEA, UK, or California), additional rights may apply under those laws.

8. Cookies and Similar Technologies

We may use cookies and similar technologies to:

  • Help the website function properly;

  • Remember basic preferences;

  • Understand how visitors interact with the site (for example, which pages are visited most).

You can control or delete cookies through your browser settings. Some features of the site may not function properly if certain cookies are disabled.

9. Children’s Privacy

Our Services are designed and purchased by adults, but experiences may involve families and children as participants.

  • We do not knowingly collect personal information directly from children under 13 (or under the minimum age in your jurisdiction) without verifiable parental consent.

  • Any information about children (such as names, ages, or stories) is expected to be provided by a parent or legal guardian as part of designing a family Quest.

If you believe we have collected personal information directly from a child without proper consent, please contact us and we will take appropriate steps to delete it.

10. International Data Transfers

If you access our website or Services from outside the United States, please be aware that your information may be processed and stored in the United States or other countries where our service providers operate.

By using our Services, you understand that your information may be transferred to these locations, which may have different data protection laws than your home country.

11. Links to Other Websites

Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices or content of those third parties. We encourage you to review the privacy policies of any external sites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date at the top of this page.

If we make material changes, we may provide additional notice (for example, by posting a prominent notice on our website).
Your continued use of the website or Services after any changes take effect means you accept the updated Privacy Policy.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us at:

TheUltimateGiftQuest
Email: Support@TheUltimateGiftQuest.com

Location: Buckhead, Atlanta, Georgia, USA

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